A Collaboration Model for ERP User-System Interaction

Jay G Cooprider; Heikki Topi; Jennifer Xu; Martin Dias; Tamara Babaian; Wendy T Lucas

A Collaboration Model for ERP User-System Interaction

Jay G Cooprider
, Heikki Topi
, Jennifer Xu
, Martin Dias
, Tamara Babaian
, Wendy T Lucas

Computer Information Systems

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

Enterprise Resource Planning (ERP) systems have received well-deserved attention from both the industry and the research communities, yet the usability of these systems remains a challenge. This paper proposes a model of the usability of ERP systems based on collaboration theory. In this model, Commitment to Joint Activity (CJA), Mutual Responsiveness (MR), and Commitment to Mutual Support (CMS) are properties of Shared Cooperative Activity between the user and the ERP system. The strength of this collaboration (conceptualized as the interaction of the individual properties: CJA, MR, and CMS) impacts the system's usability. The proposed constructs are illustrated with data from a field-based case study. Our findings provide initial support for our model of human-computer collaboration in ERP systems.

Original language	English
Title of host publication	Unknown book
State	Published - 2010

Cite this

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title = "A Collaboration Model for ERP User-System Interaction",

abstract = "Enterprise Resource Planning (ERP) systems have received well-deserved attention from both the industry and the research communities, yet the usability of these systems remains a challenge. This paper proposes a model of the usability of ERP systems based on collaboration theory. In this model, Commitment to Joint Activity (CJA), Mutual Responsiveness (MR), and Commitment to Mutual Support (CMS) are properties of Shared Cooperative Activity between the user and the ERP system. The strength of this collaboration (conceptualized as the interaction of the individual properties: CJA, MR, and CMS) impacts the system's usability. The proposed constructs are illustrated with data from a field-based case study. Our findings provide initial support for our model of human-computer collaboration in ERP systems.",

author = "Cooprider, \{Jay G\} and Heikki Topi and Jennifer Xu and Martin Dias and Tamara Babaian and Lucas, \{Wendy T\}",

year = "2010",

language = "English",

booktitle = "Unknown book",

}

TY - GEN

T1 - A Collaboration Model for ERP User-System Interaction

AU - Cooprider, Jay G

AU - Topi, Heikki

AU - Xu, Jennifer

AU - Dias, Martin

AU - Babaian, Tamara

AU - Lucas, Wendy T

PY - 2010

Y1 - 2010

N2 - Enterprise Resource Planning (ERP) systems have received well-deserved attention from both the industry and the research communities, yet the usability of these systems remains a challenge. This paper proposes a model of the usability of ERP systems based on collaboration theory. In this model, Commitment to Joint Activity (CJA), Mutual Responsiveness (MR), and Commitment to Mutual Support (CMS) are properties of Shared Cooperative Activity between the user and the ERP system. The strength of this collaboration (conceptualized as the interaction of the individual properties: CJA, MR, and CMS) impacts the system's usability. The proposed constructs are illustrated with data from a field-based case study. Our findings provide initial support for our model of human-computer collaboration in ERP systems.

AB - Enterprise Resource Planning (ERP) systems have received well-deserved attention from both the industry and the research communities, yet the usability of these systems remains a challenge. This paper proposes a model of the usability of ERP systems based on collaboration theory. In this model, Commitment to Joint Activity (CJA), Mutual Responsiveness (MR), and Commitment to Mutual Support (CMS) are properties of Shared Cooperative Activity between the user and the ERP system. The strength of this collaboration (conceptualized as the interaction of the individual properties: CJA, MR, and CMS) impacts the system's usability. The proposed constructs are illustrated with data from a field-based case study. Our findings provide initial support for our model of human-computer collaboration in ERP systems.

M3 - Conference contribution

BT - Unknown book

ER -

A Collaboration Model for ERP User-System Interaction

Abstract

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