Abstract
Advanced information technologies and government policies provide the foundational substrate for smart cities. Translating this substrate into appropriate citizen services requires something more: an express recognition of citizen values and a projection of value that these services can generate for the citizens. We devise a method to design such citizen services by extending prior work in a number of streams including scenario-based design, service blueprinting, and the universality of basic human values. Our work follows a design science orientation treating these prior research streams as kernel theories. We describe our contribution as a method for Design of Smart Citizen Service (Shèjì Zhìhuì Shìmín Fúwù), appropriate for the context where we do our work. The paper outlines the method, illustrates it with scenarios for long-term care; and concludes with pointers to future work and implications for research and practice.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 15th Annual International Conference on Digital Government Research |
| Pages | 34–43 |
| State | Published - 2014 |
