| Original language | English |
|---|---|
| Journal | Journal of Service Research |
| Volume | 14 |
| Issue number | 2 |
| State | Published - 2014 |
Consumer Response to Service Recovery in Online Shopping
Poh-Lin Yeoh, Abdolreza Eshghi, Samuel W. Woolford, Gul T. Butaney
Research output: Contribution to journal › Article