Abstract
"The Intersection of Sociology and Customer Experience"Join Matt Egol, CCXP, on The CX & Culture Connection Podcast as he hosts Gary David, Professor at Bentley University and host of the Experience by Design podcast. Together, they dive into the intersections of sociology, design thinking, and customer experience, revealing insights that drive meaningful change.In this episode, they explore how sociology and culture shape customer experience, from understanding emotions to leveraging innovation for lasting impact.From the power of observation in experience design to leveraging employee talents for innovation, this episode unpacks essential strategies to elevate both customer and employee experiences.
| Original language | English |
|---|---|
| Specialist publication | Unknown journal |
| State | Published - 2024 |