Abstract
We describe results from historical analysis of a large-scale, public sector effort: the IRS Modernization Project that has already spanned a decade and consumed more than 3 billion dollars. The results focus on analysis of Sentiments and Confidence expressed by different stakeholders, as found in various documents. We explore how such analyses may provide a window on project progress and potential early clues that may contribute to preventing undesirable outcomes in the future.
| Original language | English |
|---|---|
| Title of host publication | System Sciences (HICSS), 2011 44th Hawaii International Conference on |
| Pages | 1–10 |
| State | Published - 2011 |