Looking for clues to failures in large-scale, public sector projects: A case study

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

We describe results from historical analysis of a large-scale, public sector effort: the IRS Modernization Project that has already spanned a decade and consumed more than 3 billion dollars. The results focus on analysis of Sentiments and Confidence expressed by different stakeholders, as found in various documents. We explore how such analyses may provide a window on project progress and potential early clues that may contribute to preventing undesirable outcomes in the future.

Original languageEnglish
Title of host publicationSystem Sciences (HICSS), 2011 44th Hawaii International Conference on
Pages1–10
StatePublished - 2011

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