Psychological contracts and fairness: The effect of violations on customer service behavior

Donna Maria Blancero, Scott A Johnson, C Lakshman

Research output: Contribution to journal › Article

Original language	English
Pages (from-to)	47-61
Journal	Journal of Market-Focused Management
Volume	1
Issue number	1
State	Published - 1996

Cite this

@article{787674c1c15e4a429fd0a121e8674279,

title = "Psychological contracts and fairness: The effect of violations on customer service behavior",

author = "Blancero, \{Donna Maria\} and Johnson, \{Scott A\} and C Lakshman",

year = "1996",

language = "English",

volume = "1",

pages = "47--61",

journal = "Journal of Market-Focused Management",

number = "1",

}