Specifying and monitoring interactions and commitments in open business processes

Business processes are increasingly complex and open because they rely on services that are distributed geographically and across organizations. So, they're prone to several points of failure. Monitoring, therefore, remains an important concern. A new approach specifies and monitors interactions among heterogeneous services by tracking their commitments. This approach extends recent research that views business process design as a composition of interaction protocols. It specifies and monitors policies and commitments as a way to monitor service-level agreements and recover from process failures.